Delivery and FAQ

DELIVERY

STANDARD DELIVERY (AUSTRALIA ONLY)

Your package will be sent via Australia Post and will take up to 10 days. A standard flat rate of $9 will be charged.

Renaissance Skincare products will generally have a faster delivery time than other products.

If you have any problems with delivery please email us at hello@skinlovers.com.au

FAQs

Q. How do I know which products to order?

All skincare on this website should be prescribed by a trained skincare professional. If you are buying skincare from our online store, we assume you have visited one of our Renaissance Cosmetic Clinics and it is the correct choice for your skin type. We cannot take responsibility for any skin reaction, incorrect skincare or other user complaints if you have not previously been prescribed the skincare you have purchased. Visit www.renaissanceclinics.com.au to find your closest Renaissance Clinic or email us at hello@skinlovers.com.au to book an online skin consultation.

Q. Are the skincare products on this site tested on animals?

Products on this site are not tested on animals.

Q. Is this safe to use during pregnancy?

It is recommended that products that contain Vitamin A should not be used. A second opinion from your GP is always recommended.

SHIPPING & DELIVERY

Q. Has my order been shipped out yet?

You will receive an email with the shipping details once your order has been dispatched.

Q. Do you ship internationally?

We do ship internationally. Please contact us at hello@skinlovers.com.au to place your order as additional shipping costs will be incurred. Medik8 products are shipped only within Australia.

Q. Will I be charged custom and import charges?

Most countries that we ship to will not incur custom and import charges. Skin Lovers is not responsible for import or custom charges charged in your country.

Q. How long will delivery take?

Delivery times will depend on the country you are in. We allow 10 days within Australia and up to two weeks anywhere else in the world.

Q. What are the shipping rates?

A standard flat rate of $9 applies for all orders.

GENERAL

Q. What do I do if I am having problems signing into my account?

The best way to work this out is to click on the “Forgot Password?” tab. You will be able to reset your password from here. If you can’t remember your email address, Contact Us and we’ll help you solve it.

Q. I have signed up, but I am not receiving newsletters?

Our email address may not be on your address book, and may be getting SPAMMED into a different folder. To rectify this, add our email address to your address book; this will ensure that you won’t miss another newsletter or promotion.

Q. How can I pay for my order?

There are several payment ways we offer: Visa, Mastercard & American Express. Please be aware that there will be a 3% surcharge with American Express.

Q. How do I change details on my account?

Log into your account, and from there, you will be able to change your details.

Q. I have a promo code. How do I use it?

At checkout, you will be asked if you have a promo code. All you have to do is enter it there.

Q. Is it safe to order online?

We use the latest and safest encryption technology. Ordering online is 100% secure.

Q. My payment has been declined. What do I do now?

Have you checked with your bank? Problems can range from insufficient funds to unusual spending. If all is fine with your bank, please  contact us on 1300 LoveIt or via our Contact Page.

CONTACT

Q. I’d like to contact the Customer support Team? How do I do this?

You can contact us on 1300 LoveIt or via our Contact Page.